All artwork is to be supplied in a VECTOR format. Exceptable files are editable PDF or EPS or high res RGB000 black bitmap (white background/black text). 
We can do miracles with your screenshot, but at an extra cost to you. Hourly rate is $50.
If we have asked you multiple times to send through your artwork in the correct file and it repeatedly is sent incorrect, your order will be cancelled, as this back and forth is quite time consuming. It would help us greatly if you had all artwork organised before ordering. We are happy to help with this - so please ask
If you have multiple names and sizing with your order please upload one of the below files, fill out and email along with your artwork and your order number.